In a credit card or debit card account, a dispute is made in which the validity of a transaction has been registered to the account. Customers dispute charges for a variety of reasons, including unauthorized charges , excessive charges, failure to deliver merchandise, dissatisfaction with the product (s) received, or billing errors.

In the United States , in the event of fraud, the cardholder is liable for a maximum of $ 50 worth of fraudulent charges. [1] Many card issuers will waive this fee. [2] [3]


  1. Jump up^ “15 US Code § 1643 – Liability of holder of credit card” .
  2. Jump up^ “ – US Bank Cash Plus Visa Program – DAF” .
  3. Jump up^ “Tips to help consumers with disputes on credit card charges –” .